Petstock Townsville

Petstock Townsville grooming services are not very good. I took my toy poodle puppy there for her first groom and their usual groomer was away. There was a new lady, Leanne, who “groomed” my puppy and did terrible job, disregarding everything we had discussed about what I wanted. I came to collect her after receiving a text, and she had not trimmed her back, front or legs at all. I asked her to trim those areas and she said come back in half an hour. When I returned again she had trimmed her back but not the other areas. My puppy almost fell off the table while she was trimming her. She caught her just in time. About 6 weeks later I booked my puppy in with Charlie who is their usual groomer. After dropping my puppy off, Charlie called a short time later saying that she would be unable to groom her as she had a small area of matted hair on her chest. Her supervisor in Brisbane had advised her that she should not attempt to groom her as she did not have the skills required to groom her to the customer’s satisfaction. Charlie said she was still in training. It seems quite unprofessional to have a trainee groomer as Petstock’s main groomer who does not seem to have the required skills yet, for the job.

Book my dog in for a full groom (small dog) in the morning got told it would be about 2 hours… over 4 hours later she was not finished, dripping wet and getting her nails only just started. Her fur is unevenly cut and foot/feet uncut. Customer service was horrible, the grooming lady was rude, lazy and obviously has no customer service skills. Our elderly dog after sitting in a crate for hours was wrecked and clearly unhappy. Not impressed, we are upset about the lack of care so we ended up having to take her home as they couldn’t confirm how much longer it would take because they kept adding time when asked. Not worth the price asked at all.